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.timeline{display:grid}.timeline article{position:relative;display:grid;grid-template-columns:18px 1fr;gap:12px}.timeline article>span{width:9px;height:9px;margin-top:15px;border-radius:50%;background:var(--cyan);box-shadow:0 0 0 5px rgba(18,217,239,.07)}.timeline article>div{padding:11px 0 16px;border-bottom:1px solid var(--line-soft)}.timeline header{display:flex;justify-content:space-between;gap:16px}.timeline header strong{font-size:11px;text-transform:capitalize}.timeline time{color:#5a7079;font-size:8px}.timeline p{margin:5px 0;color:#91a5ac;font-size:10px}.timeline small{color:#586f78;font-size:8px}

.toast-region{position:fixed;right:22px;bottom:22px;z-index:100;display:grid;gap:8px;pointer-events:none}.toast{max-width:360px;padding:13px 15px;border:1px solid rgba(65,223,163,.28);border-radius:12px;background:#0b211b;color:#a3f3d3;box-shadow:var(--shadow);font-size:11px;font-weight:750;opacity:0;transform:translateY(10px);transition:.22s}.toast.show{opacity:1;transform:none}.toast.error{border-color:rgba(255,113,132,.3);background:#281218;color:#ffb0bc}dialog{width:min(720px,calc(100% - 28px));max-height:85vh;overflow:auto;border:1px solid var(--line);border-radius:22px;padding:22px;background:#09151c;color:var(--text);box-shadow:0 35px 100px rgba(0,0,0,.65)}dialog::backdrop{background:rgba(0,4,7,.74);backdrop-filter:blur(6px)}.dialog-heading{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:20px}.dialog-heading h2{margin:6px 0 0;font-size:24px}.dialog-heading button{width:38px;height:38px;border:1px solid var(--line);border-radius:11px;background:#0e2028;color:#a5bac2;font-size:22px;cursor:pointer}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px}.detail-grid>div,.detail-note{padding:14px;border:1px solid var(--line-soft);border-radius:13px;background:#071219}.detail-grid strong,.detail-grid small{display:block}.detail-grid strong{margin-top:7px;font-size:12px}.detail-grid small{margin-top:4px;color:#6d828b;font-size:9px}.detail-note{margin-top:10px}.detail-note p{margin:8px 0 0;color:#a4b7bd;font-size:11px;line-height:1.6}.danger-note{border-color:rgba(255,113,132,.25)}.profile-detail{display:flex;align-items:center;gap:13px;margin-bottom:16px}.profile-avatar{width:50px;height:50px;display:grid;place-items:center;border:1px solid rgba(18,217,239,.2);border-radius:15px;background:var(--cyan-soft);color:var(--cyan);font-size:20px;font-weight:950}.profile-detail h3{margin:0;font-size:19px}.profile-detail p{margin:5px 0 0;color:var(--muted);font-size:10px}

@media(max-width:1180px){.metrics-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.catalog-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.login-visual{padding:45px}.login-feature-row{display:none}}@media(max-width:900px){.app-shell{grid-template-columns:1fr}.app-content{grid-column:1}.sidebar{transform:translateX(-102%);transition:.22s}.sidebar-scrim{display:block;position:fixed;inset:0;z-index:35;background:rgba(0,4,7,.65);opacity:0;pointer-events:none;transition:.22s}.sidebar-open .sidebar{transform:none}.sidebar-open .sidebar-scrim{opacity:1;pointer-events:auto}.mobile-menu{display:grid;place-items:center}.topbar{height:72px;padding:0 16px;justify-content:flex-start;gap:12px}.topbar-actions{margin-left:auto}.period-control span{display:none}.workspace{width:min(100% - 24px,1540px);padding-top:25px}.overview-grid,.reports-grid,.whatsapp-grid,.monitor-grid{grid-template-columns:1fr}.login-shell{grid-template-columns:1fr;min-height:0;max-width:500px}.login-visual{display:none}.login-card{padding:42px 34px}.monitor-grid .wide{grid-column:auto}}@media(max-width:620px){.topbar>div:first-of-type .eyebrow{display:none}.topbar>div:first-of-type strong{font-size:12px}.connection-pill{width:34px;padding:0;justify-content:center}.connection-pill span{display:none}.period-control{padding-left:5px}.period-control select{min-width:76px}.view-heading{min-height:0;align-items:flex-start;flex-direction:column;margin-bottom:18px}.view-heading h1{font-size:34px}.metrics-grid{grid-template-columns:1fr 1fr;gap:8px}.metric-card{min-height:108px;padding:14px;border-radius:16px}.metric-card>strong{font-size:21px}.metric-card>small{font-size:8px}.panel{padding:15px;border-radius:16px}.health-lines,.health-summary{grid-template-columns:1fr 1fr}.filterbar{align-items:stretch;flex-direction:column}.filterbar label{min-width:0}.filterbar .button{width:100%}.catalog-grid{grid-template-columns:1fr}.novel-card{min-height:150px}.qr-area{grid-template-columns:1fr}.qr-area img{max-width:250px;margin:auto}.connected-area,.waiting-area{min-height:220px;padding:20px}.button-row{flex-direction:column}.login-card{padding:34px 22px}.login-logo{margin-bottom:30px}.detail-grid{grid-template-columns:1fr}.toast-region{left:12px;right:12px;bottom:12px}.toast{max-width:none}.workspace{width:calc(100% - 18px)}.panel-heading h2{font-size:18px}}

.request-metrics{grid-template-columns:repeat(6,minmax(0,1fr));margin-bottom:11px}.request-metrics .metric-card{min-height:116px}.request-row{position:relative}.request-row.priority-urgent{box-shadow:inset 3px 0 0 var(--red)}.request-row.priority-high{box-shadow:inset 3px 0 0 var(--yellow)}.request-status,.delivery-badge{display:inline-flex;align-items:center;min-height:24px;padding:0 9px;border:1px solid var(--line);border-radius:999px;background:#0b1a21;color:#a9bdc4;font-size:8px;font-weight:900;white-space:nowrap}.request-status.new,.request-status.waiting_customer,.delivery-badge.pending{border-color:rgba(246,197,93,.25);background:rgba(246,197,93,.08);color:#f7d685}.request-status.in_progress,.request-status.under_review,.request-status.approved{border-color:rgba(18,217,239,.22);background:rgba(18,217,239,.08);color:#76eafa}.request-status.available,.request-status.resolved,.delivery-badge.sent{border-color:rgba(65,223,163,.25);background:rgba(65,223,163,.08);color:#83edc0}.request-status.declined,.request-status.closed,.delivery-badge.failed{border-color:rgba(255,113,132,.25);background:rgba(255,113,132,.08);color:#ff9aa9}.request-dialog{width:min(1180px,calc(100% - 24px));height:min(880px,calc(100vh - 34px));max-height:none;padding:0;overflow:hidden}.request-dialog-heading{margin:0;padding:20px 22px;border-bottom:1px solid var(--line-soft);background:#0a1820}.request-dialog-heading p{margin:7px 0 0;color:var(--muted);font-size:10px}.request-dialog-layout{height:calc(100% - 92px);display:grid;grid-template-columns:minmax(0,1.55fr) minmax(300px,.75fr)}.request-dialog-layout>section{min-width:0;display:grid;grid-template-rows:minmax(0,1fr) auto;background:#061016}.request-dialog-layout>aside{overflow:auto;padding:14px;border-left:1px solid var(--line-soft);background:#09151c}.request-thread{min-height:0;overflow:auto;padding:22px;display:flex;flex-direction:column;gap:10px}.thread-message{width:min(78%,620px);padding:13px 15px;border:1px solid var(--line-soft);border-radius:6px 16px 16px 16px;background:#0c1a22}.thread-message.customer{align-self:flex-start}.thread-message.admin{align-self:flex-end;border-color:rgba(18,217,239,.2);border-radius:16px 6px 16px 16px;background:rgba(18,217,239,.08)}.thread-message.system{align-self:center;width:min(90%,680px);border-style:dashed;background:#09171e}.thread-message header{display:flex;justify-content:space-between;gap:10px}.thread-message header strong{font-size:10px}.thread-message header span{color:#5f7780;font-size:8px}.thread-message p{margin:8px 0 0;color:#c4d2d7;font-size:11px;line-height:1.6}.delivery-strip{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 18px;border-top:1px solid var(--line-soft);background:#08141b}.delivery-strip>strong{font-size:9px;text-transform:uppercase;letter-spacing:.08em}.delivery-strip>div{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:6px}.delivery-strip>small{color:var(--muted);font-size:9px}.request-action-card{display:grid;gap:10px;margin-bottom:12px;padding:15px;border:1px solid var(--line-soft);border-radius:15px;background:#071219}.request-action-card h3{margin:5px 0 0;font-size:16px}.request-action-card label{display:grid;gap:6px}.request-action-card label>span{color:#718790;font-size:9px;font-weight:800}.request-action-card textarea{min-height:78px;resize:vertical}.request-action-card>small{color:#657b84;font-size:9px;line-height:1.5}

@media(max-width:1180px){.request-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:820px){.request-dialog{height:calc(100vh - 16px);width:calc(100% - 12px)}.request-dialog-layout{grid-template-columns:1fr;overflow:auto}.request-dialog-layout>section{min-height:520px}.request-dialog-layout>aside{border-left:0;border-top:1px solid var(--line-soft)}.thread-message{width:88%}}@media(max-width:620px){.request-metrics{grid-template-columns:1fr 1fr}.request-dialog-heading{padding:16px}.request-dialog-layout>section{min-height:460px}.request-thread{padding:13px}.thread-message{width:94%}.delivery-strip{align-items:flex-start;flex-direction:column}.delivery-strip>div{justify-content:flex-start}}